395 Privacy Policy – User Personal Information Protection
This Privacy Policy explains how the 395 platform collects, uses, stores and protects the personal information of users in Malaysia. We are committed to respecting your privacy in every aspect of your platform experience.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the 395 platform, we collect various types of information to ensure our services function correctly and securely. This information falls into several main categories:
Account Information
- Your full name, email address, phone number and date of birth as provided during registration.
- Username and password stored in encrypted form.
- Identity verification documents if requested for the account verification process.
Payment Information
Financial transaction details in MYR, including deposit and withdrawal amounts, payment methods used (Boost, GrabPay, bank transfer) and transaction history. We do not store credit or debit card numbers directly; all payment processing is handled through secure third-party payment gateways.
Device & Browser Information
IP address, browser type, operating system, device model, screen resolution and access timestamps. This information is used to ensure platform compatibility and detect suspicious activity.
2. How We Use Your Information
395 uses the information collected for specific, limited purposes only. We do not use your data for anything beyond what is stated here without your consent:
- Account management: Processing your registration, identity verification, login and account balance management.
- Transaction processing: Deposits and withdrawals in MYR, processed accurately and securely.
- Platform security: Detecting fraud, suspicious account activity and unauthorised access attempts.
- Service improvement: Analysing usage patterns to improve the platform interface and user experience.
- Communications: Sending important account notifications, security updates and service information to your registered email address.
- Legal compliance: Meeting reporting and compliance requirements set by relevant authorities in Malaysia.
395 will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Activity Tracking
395 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.
We use three main types of cookies:
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language preference and display settings so you do not need to reconfigure them on each visit.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the 395 platform.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality, particularly login and session security features.
4. Data Storage, Security and Sharing
Storage and Security
All 395 user data is stored on servers protected with SSL encryption and strict technical security measures. Access to personal data is restricted to staff who require it for legitimate operational purposes only.
Passwords are stored in hashed form using industry-standard cryptographic algorithms. We conduct regular security reviews to ensure our data protection systems remain up to date with current best practices.
Third-Party Sharing
395 does not sell, rent or share your personal information with third parties for commercial purposes. However, in the following limited circumstances, information sharing may occur:
- Payment service providers that process MYR transactions on our behalf, subject to confidentiality agreements.
- Legal authorities or regulators where required under applicable Malaysian law.
- Third parties involved in fraud prevention and cybersecurity, with access limited to only the data required.
5. User Rights and How to Contact Us
Your Rights as a User
As a 395 platform user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you can update it yourself via the account profile section or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and personal information. Such requests will be processed subject to mandatory retention requirements prescribed by law.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
Policy Changes and Contact Us
395 reserves the right to amend this Privacy Policy at any time. Users will be notified of any material changes via their registered email or a prominent notice on the platform. Continued use of the platform following such notice constitutes acceptance of the updated policy.
If you have any questions, concerns or wish to exercise your rights regarding your personal data, please contact the 395 support team at [email protected]. You may also refer to our FAQ us for further assistance.
Your Privacy is Protected at 395
Create your account with confidence. 395 keeps your data secure while delivering the best Bahasa Melayu betting entertainment experience for Malaysian users.